Free shipping over £50

Sparse, uneven or overplucked brows? Create natural hair-like strokes in seconds with the Opretty Micro Brow Pen.

Refund policy

Returns

Our returns window is 14 days from the date of delivery. If 14 days have passed since your item was delivered, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition you received it, including original packaging.

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Skincare products (serums, creams, toners, cleansers, masks, eye creams)
  • Tanning products (tan mousse, face tan, tan mist, tan extender)
  • Makeup (lipstick, bronzer, setting powder, lip gloss, lip plumper)
  • Perfume and fragrance
  • False lashes and lash accessories
  • Cosmetic tools (brushes, powder puffs, eyelash curlers, applicators)
  • Downloadable products
  • Mystery boxes and mystery bundles
  • Sale items

Bundles

Bundles must be returned as a complete set. We are unable to accept returns of individual items from a bundle.

Faulty or damaged items

Your statutory rights are not affected by this policy. If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery with your order number and a photo of the issue. Depending on stock availability and the circumstances, we will offer a replacement or a full refund. You will not be charged for return shipping on faulty items.

Refunds

Once your return is received and inspected, we will notify you by email of the outcome. If approved, your refund will be processed within 5–10 business days to your original payment method. Please allow additional time for your bank or card provider to post the refund.

Late or missing refunds

If you haven't received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at sales@opretty.co.uk.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, email customerservice@opretty.co.uk with your order number and details.

Return shipping

Customers are responsible for the cost of return shipping unless the item is faulty or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

Uncollected or undeliverable parcels

If your parcel is returned to us due to non-collection or an error on your part, the refund will not include the original shipping cost.

Gifts

If an item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the return. If the order was shipped to the gift giver, the refund will be issued to them.

How to start a return

Email customerservice@opretty.co.uk with your order number and reason for return. Do not send items back without contacting us first.